ERGO

We help retail organizations to develop a documented strategy with corresponding goals, objectives and action plan. This also extends to making a business plan clearly delineating phase-wise roll out of stores

Identifying store locations, facilitating space acquisition, developing procedures/ checklists for store opening, coordinating with various service providers, managing all pre-opening activities, organizing inauguration and subsequent handing over the store to the operations team.

Help organizations to identify the right franchisees across locations and assist them to set up the business so as to help achievement of shared business goals.

Developing store operation manuals with clearly defined procedures and well documented processes. This helps to empower store staff to respond to customer needs and ensuring similar service levels all across.

Getting and training personnel with right skill set is a challenge in the Retail sector.
While we help retail organizations to identify and recruit managerial staff from competing industries as well as from other organizations in the sector itself, we also have good relation with a host of business schools for recruiting fresh talent. Our focus on sales staff and front & back office staff is to recruit youngsters from semi urban centers, train them and place them in retail chains across a language region.

We also advise clients on retention strategies by providing for career growth and development within the organization itself through a transparent performance and potential assessment system.

Essentially to help store staff to deliver what the organization expects of them to do and organization to know and respond to the ground realities at the shop floor level. We look at sales strategies, systems, procedures, employee experience and customer feedback.

We do this through mystery shopping, spot interviews of customers coming out of the stores as well as focused group meetings of regular customers of a store.